Why Families & Their Puppies Trust Puppy Heaven
For over 20 years, Puppy Heaven has connected families with healthy, happy teacup and toy-breed puppies.
This page explains exactly how we protect your puppy’s health, how we choose our breeders, and how we stay
fully transparent at every step.
USDA-Licensed, Ethical Breeders Only
We do not buy from backyard breeders or unlicensed sources. Every breeder we work with is carefully screened,
inspected, and monitored.
All of our breeders hold valid USDA licenses and must pass regular federal inspections. We verify credentials
before every litter and keep records on file.
We require clean housing, proper space, enrichment, and socialization. Breeders must follow strict standards
for animal welfare, hygiene, and daily care.
We work with a small circle of trusted breeders we’ve known for years. This allows us to closely track health,
temperament, and family history across generations.
raised before they ever reach our boutique.
Full Health & Veterinary Transparency
We want you to know exactly how your puppy has been cared for. That’s why each puppy comes with full medical
records and a clear health plan.
Every Puppy Heaven puppy receives:
- A full nose-to-tail veterinary exam
- Up-to-date core vaccinations for their age
- Preventative deworming as scheduled
- A complete written medical record
- Feeding instructions and care guidance
Written Health Guarantee:
- Clear terms explained before you adopt
- A printed copy you take home
- Support from our team if you have questions
What You Receive at Adoption
- Vet records for your puppy’s exams, vaccines, and deworming
- Health guarantee documentation in writing
- Feeding schedule and product recommendations
- Basic potty training and transition tips
- Lifetime support for questions about care and health
Straight Talk About “Teacup” Size
We believe honesty builds trust. No ethical breeder can promise an exact adult size, and we won’t pretend otherwise.
“Teacup” and “toy” are common nicknames used in the pet world for the smallest puppies within a breed’s normal
range. They are not official sizes recognized by major kennel clubs.
For each puppy, we share a vet-estimated adult weight range based on breed, history, and growth patterns. This
is an educated estimate, not a guarantee.
We explain our size terminology, health policies, and expectations clearly before adoption and in writing. No
hidden promises, no fine-print surprises.
you a fantasy size that no one can truly guarantee.
Safe, Responsible Home Delivery (Not Cargo “Shipping”)
When a puppy travels, their comfort and safety come first. Our process is designed around the puppy’s well-being,
not convenience.
Our home delivery process includes:
- Professional drivers trained in puppy handling
- Temperature-controlled vehicles
- Regular check-ins during travel
- Direct hand-to-hand delivery to you
coming home to our own family.
Before Your Puppy Travels
- Health check to confirm your puppy is ready to travel
- Feeding and potty schedule adjusted for the trip
- Travel crate or carrier prepared for comfort
- Communication so you know when to expect arrival
A Boutique Focused on Clean, Calm & Safe
Puppy Heaven is known for its clean, cozy, boutique-style space. We put puppy health ahead of foot traffic.
Play areas, surfaces, and equipment are cleaned and sanitized regularly to reduce germs and protect vulnerable
puppy immune systems.
For health reasons, we do not allow the public inside the puppy nursery. Instead, our staff brings puppies out
to you in clean, private viewing areas.
Our team is trained in basic animal care, handling, and hygiene. We’re here to answer questions and guide you
through the entire process, step by step.
Clear Policies & Lifetime Support
We believe that clear, written policies help everyone feel safe and confident. Our goal is a happy puppy and a
relaxed, informed family.
What’s included with every puppy:
- Written health guarantee
- Full vet and vaccine records
- Feeding and care instructions
- Potty training starter tips
- Lifetime phone and text support from our team
We’re here before, during, and after adoption:
- Help choosing the right breed and temperament
- Video calls to meet puppies remotely
- Financing options with approved partners
- Home delivery to many areas
How We Handle Feedback & Issues
Working with live animals is a big responsibility. Once in a while, challenges come up. What matters most is
how we respond.
Our approach to feedback:
- We read and take every review seriously, positive or negative.
- We respond with respect, patience, and a real desire to help.
- We work directly with families to find fair, reasonable solutions.
- We use every piece of feedback to improve our processes.
for each family and each puppy.
Reputation & Transparency FAQ
Do you guarantee my puppy will stay “teacup size”?
No ethical breeder or store can promise an exact adult size. We provide a vet-estimated adult weight range for
every puppy based on their breed, history, and growth. We share this clearly before adoption so you know what
to expect.
Where can I see your health and vaccination records?
You receive a full copy of your puppy’s vet and vaccine records at adoption. Our team can walk you through each
line so you understand what has already been done and what your local vet should do next.
How do I know you don’t use puppy mills?
We only work with USDA-licensed breeders that meet strict federal standards. We maintain ongoing relationships,
review inspection history, and monitor the quality and health of puppies over time. We refuse to work with
breeders who don’t meet our expectations for care.
What happens if I have a concern after I take my puppy home?
Contact us right away. We’ll review your concern, look at vet reports if needed, and work together on a fair
solution based on our written health guarantee and your puppy’s specific situation.
Our Promise to You & Your Puppy
Puppy Heaven was built on trust, care, and a real love for these tiny dogs. We’re here to help you welcome a
healthy, happy puppy into your home — and to support you long after you leave our boutique.
so you can feel confident and excited about your new family member.
