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FAQs

  • 1. Are All Teacups Vaccinated and Dewormed?

    All Puppy Heaven Teacup Puppies have complete up-to-date shots and dewormings. This does not mean that they have gone through the full set of them. We give them their shots as needed. Once you pick up or your new puppy, or once we have your puppy delivered to you, you will most likely have to continue the set of shots and dewormings until the puppy is fully up-to-date. Remember, there is absolutely no taking your puppy out in public before it receives all of its shots.

  • 2. Are Puppy Heaven Teacup Puppies Fully Registered?

    Some purebred puppies will come with a full pedigree certification aplication which indicate the puppy’s date-of-birth, breed, coat color, 2 generation lineage of registered sires and dames, and more. Our puppies are registered with one of these registry agencies: American Kennel Club (AKC), Continental Kennel Club (CKC), American Canine Association (ACA) , or World Dog Registration Club (WDRC).
    The puppy information tab will indicate if a puppy is registered and if so, the type of registration.

    All mixed breed puppies do not come with any type of registration papers.

  • 3. Does Puppy Heaven Provide Health Guarantees?

    Puppy Heaven has a very fair health guarantee policy. Every puppy comes with a health guarantee. Some of the things we cover include: life threatening viral diseases and congenital defects. To see the full terms and conditions, please contact us directly so we can send you a copy.

  • 4. Does Puppy Heaven Ship Their Puppies?

    Yes. We ship our puppies if you live far away. If the airport allows it, we will ship your teacup puppy to your nearest airport. In addition to the cost of the puppy’s adoption, PuppyHeaven.com charges $300 for shipping. This covers the Health Certificate, Traveling Crate, Water Dispenser, Air Flight, and Care and Handling. Once payment is made in full, Puppy Heaven books the flight, makes the arrangements and gives you all the information and details for pickup. Service depends on weather conditions as well as individual airline and airport policies. Ask about our special hand delivery service. More info can be found on Puppy Heaven’s Shipping & Handling page.

  • 5. How Big Do Teacups Get?

    The first indicator is the breed of the dog. To estimate what the puppy’s full-grown size will be, first figure out which breed you want. Every dog has its own characteristics and no two teacups will grow the same. Yorkies weigh about 1.5 lbs (24 oz.) at 10 weeks old and will likely grow to become 3-4 lbs. For more information on how big the teacup puppy you want to purchase will become, please contact us directly for an accurate weight measurement.

  • 6. How Can I View Your Puppies?

    We invite you to visit our nursery located in the San Fernando Valley right outside of Los Angeles City or our location in Las Vegas. Please call or e-mail to schedule an appointment. Business hours are listed on the contact page. Feel free to contact us at any time to learn more about who we are, what we do, and the puppies we match to loving families. We’re happy to share our knowledge, we’re happy to help, and we’re especially happy to welcome you to the Puppy Heaven Family!

  • 7. How Do I Use the Make an Offer Feature?

    Puppy Heaven understands the value of your business and wants to give you the easiest way possible to buy the puppy of your dreams. In order to do so, we’ve created the ‘make an offer’ feature. We want you to give us your best price and if we find it matches with what we can do for you, then we will approve your offer. Simply go to the profile page of the dog you wish to adopt and click the ‘make an offer’ button on the bottom of its’ profile. We will send you a response and get the ball rolling.

  • 8. Under What Circumstances Does Puppy Heaven Deny the Purchase of a Teacup Puppy?

    Puppy Heaven takes the time to get to know the families and people that will be adopting our rare and remarkable teacup puppies. We hold interviews in person, over the phone, or both with all potential buyers and adopters. From time to time we must deny a family ownership of a puppy from our kennel. This is based on our own set of standards, intuition, and feelings after an interview. We only want the best for our puppies because our puppies deserve the best loving and safest environment possible. We hope you understand and we apologize for any frustration this may cause to those who get denied.

  • 9. What Happens If I Purchase a Sick Puppy?

    Every customer is required to get his or her new teacup puppy examined by a veterinarian within 72 hours of pickup or delivery. If the vet finds a defect in the puppy’s health, you may return the puppy within 72 hours for a full refund. For those who live in and around the San Fernando Valley, we recommend taking your puppy to the Northridge Pet Hospital for a free check-up. For puppies that have to board a plane, we issue a Health Certificate that ensures the puppy’s good health status. However, you are still required to take your puppy to the vet within 72 hours from the time you pick up your puppy from the airport or when it gets delivered to your doorstep.

  • 10. What's a Teacup Puppy?

    Teacup is a term of endearment for a very small dog. It is not a breed or a kind of dog. This term is not recognized by any official dog federation. But every breed has a smallest kind of dog, and teacup is the common way to describe them. Simply put, Puppy Heaven carries the world’s smallest dogs. Sizes of teacup puppies vary between breeds.

  • 11. Why Should I Join Your Waiting List?

    Because you know you want a teacup puppy but there is not one currently available that you’re in love with yet. Once you join the list, we will let you know your place on it along with the next estimated availability for new breeds — usually 1-4 weeks old. When you are the first on the list, you’re the first to know and the first to choose. Once you make your choice then you can transfer your deposit to place your new true love on hold.

  • 12. You Only Have Males, So How Do I Get a Female? Or Vice Versa?

    Just leave a deposit and we will notify you when your breed becomes available in the gender of your choice. Or come back often to check our available puppies listing.

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In order to apply for a specific puppy or pay with a certain payment provider, please be sure to call our office (702) 445-6605.

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Home Delivery

We will contact you after your order has been placed to determine the delivery cost. Only available in NV, CA, and AZ.

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Text Now: (702) 344-6886